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An online store for people in the US who want to buy products (often as gifts for family in Cuba or Latin America). The price includes delivery to your ExpreSur locker in Miami.

Yes, with “Delivery in Cuba”: products marked “For Cuba” are sold at one all-inclusive price (product, shipping and Cuban customs) and ExpreSur delivers them to your family’s home, in any province. Everything else arrives at your ExpreSur locker in Miami and you ship it from there with ExpreSur, paying that shipment separately.

For a locker purchase, because Expremarket delivers to Miami and you enter the recipient at ExpreSur when you create the shipment. With “Delivery in Cuba”, after paying we take you to ExpreSur to choose who receives it: the store never asks you for those details.

Products marked “For Cuba” can be bought with one all-inclusive price: the product, ExpreSur shipping and Cuban customs. ExpreSur delivers it to the home of the person you choose, in any province of Cuba. You can still buy the same product for your Miami locker, as always.

All-inclusive: the product, shipping and customs to your family member’s home in Cuba, in any province. You don’t pay anything else at ExpreSur or in Cuba.

After paying we take you to ExpreSur. There you pick someone you already saved or create the recipient, and accept the gift declaration. If you close the page or something fails, your order stays paid and saved: you’ll see the “You still need to choose the recipient in Cuba” notice in the store, in your order and in your email, with a “Complete now” button.

Full name with both surnames, Cuban ID card number (11 digits), province, municipality, home address and phone number.

First your purchase reaches our Miami warehouse (each product shows that time). From there, ExpreSur takes it to Cuba by the route you chose: air or sea. Each route has its own time, set by ExpreSur, and each product shows the estimated arrival for each one.

Depending on the product, by air, by sea, or you can choose between the two. Each route has its own all-inclusive price and estimated time, set by ExpreSur; you see them on the product before buying. The route you choose is locked into your order, and all items for Cuba in the same order travel by the same route.

No. Delivery in Cuba is only for gifts to family and friends, for their personal use. That’s why you accept a gift declaration when you choose the recipient.

No. All-inclusive: the product, shipping and customs to your family member’s home in Cuba. On your receipt, shipping and customs appear as “Shipping and customs to Cuba (included)”.

We inspect your purchase when it reaches our Miami warehouse. Claims about the goods are accepted while they are at the Miami warehouse, before they leave for Cuba: write to us from your order.

Yes, until ExpreSur creates the shipment. Open your order and tap “Change the recipient”.

Yes, in the same cart. They show up in two groups and each group is paid separately: an order is either for your Miami locker or for delivery in Cuba.

You’ll see the estimated arrival date at your Miami locker on each product and in your order. It depends on each product’s availability and processing and on transit to Miami, so it varies from product to product.

We mark it as “Delayed” in your order and email you as soon as it arrives. If it never arrives, we send you a replacement at no cost or refund you.

ExpreSur sets that based on the shipping type you choose (air, sea or express). You’ll see it when creating the shipment at ExpreSur.

A space in your name at ExpreSur’s Miami warehouse, with a code like EXS-1234. Your Expremarket purchases are kept there until you decide to ship them.

Create it for free on ExpreSur: at checkout (or in My account → My locker) tap “Link with my ExpreSur account”, create your account there, verify your email and you come back here automatically (you have 30 minutes). You need to accept the ExpreSur terms because it’s their service.

Yes. Tap “Link with my ExpreSur account”, sign in to your ExpreSur account and authorize with the 6-digit code sent to your ExpreSur email. We never see your password.

Yes. Everything in your locker can be shipped together at ExpreSur, so you pay for one shipment.

When your order says “Ready to ship with ExpreSur”, tap “Ship with ExpreSur”. Sign in with your ExpreSur account, choose the recipient and shipping type, and pay for shipping there.

ExpreSur quotes and charges it based on weight and destination. Expremarket doesn’t charge that shipment.

ExpreSur, since it’s their service. Problems with the products (damaged or wrong) must be reported before your purchase leaves the Miami warehouse, using the photos of the contents we send you.

With a US-issued credit or debit card, through Square. PayPal is coming later.

No. The payment form belongs to Square, and Expremarket never sees or stores your card details.

No. Each payment attempt carries a unique key: if it arrives twice, you’re only charged once.

It’s your card’s billing address; the bank uses it to verify the payment. Nothing is shipped there.

No. Returns from Cuba aren’t feasible. That’s why we inspect every item in Miami before you ship it: if it arrives damaged or different, we replace it or give you credit.

We catch it during inspection, let you know and order a free replacement. If a replacement isn’t possible, we give you credit or refund that item.

We let you know and refund your card (it may take 5–10 business days to show).

Yes, during the first 60 minutes after payment: on your order page (in My account or through the link in your confirmation email), tap “Cancel order” and we refund the full amount. You can also email soporte@expremarket.com within that time. After that, your order has been placed and can no longer be canceled.

Until before your purchase leaves the Miami warehouse: you have 7 days from the “Ready to ship” notice to check the photos of the contents we send you and let us know. Once it leaves the warehouse for shipping with ExpreSur, no claims against the store for the items are accepted.