Terms and conditions

These terms govern your use of the Expremarket store and every purchase you make in it. Effective October 3, 2026. Updated October 4, 2026 (all-inclusive delivery in Cuba).

By creating an account or paying for an order, you accept these terms as well as the Replacement and refund policy, the Delivery and ExpreSur locker page, the Privacy policy and the Cookie policy. If you don’t agree, please don’t use the store.

1. Who we are

Expremarket is a trade name operated by EXPRESUR LLC, 8852 SW 215 LN, Cutler Bay, FL 33189, USA. In these texts, “Expremarket,” “we,” “us” and “the store” refer to that company.

We sell products to people in the United States. What you buy is delivered to your ExpreSur locker in Miami or, if you choose “Delivery in Cuba” on a product that offers it, to the recipient’s home in Cuba, through ExpreSur. ExpreSur is the locker service and the shipping service from Miami: it has its own terms, rates and privacy policy, which you accept separately.

2. Who can buy

To buy, you must be at least 18 years old, live in the United States and pay with a US-issued card in your name (or that you are authorized to use) with a US billing address.

You must give us true and complete information (name, email, phone and billing address). You can check out as a guest or with an account. If you have an account, keep your password safe and tell us right away if you think someone else is using it: you are responsible for what is done with it.

We may decline or cancel an order, or suspend an account, if there are signs of fraud, if the information is incorrect, if these terms are broken or if the law requires it. If you already paid, we refund you.

3. Your ExpreSur locker

You need an ExpreSur locker linked before you pay. You link it by signing in to your ExpreSur account from the store (“Link with my ExpreSur account”): ExpreSur sends a 6-digit code to your account’s email and you authorize there. If you don’t have an account, you create one for free on ExpreSur at that moment. For that, you must accept ExpreSur’s terms. We never see your ExpreSur password.

When you link it, ExpreSur gives us your name, your email and your locker code. We don’t give ExpreSur your details to link it; afterwards we send it your order details so the warehouse can identify your packages.

4. Products, photos and sizes

We do our best to make photos, descriptions, measurements and weights accurate. Colors may look slightly different depending on your screen, and the weight we show is approximate.

Clothing and shoe sizes are US sizes, and each product has its own measurement guide. Choose your size by comparing your measurements with that guide. A size that doesn’t fit you is not a defect if the item is the size you ordered.

We sell for personal use and gifts, not for resale. We may limit quantities per product and per order (currently up to 10 units of each product per order).

5. Prices

All prices are in US dollars (USD) and include delivery to your ExpreSur locker in Miami. There are no hidden fees. The total shown in the summary before you pay is the amount charged.

Florida sales tax: because every purchase is delivered to your locker at the ExpreSur warehouse in Cutler Bay, Florida (Miami-Dade County), the law requires us to collect Florida sales tax: 7% (6% state + 1% Miami-Dade County surtax; that 1% applies only to the first $5,000 of each item). The tax is not included in product prices: it is calculated on what you pay for the products (after any coupon), added and shown separately in the cart, in the summary before you pay, in the confirmation email and on your receipt. Store credit is a payment method and does not reduce the tax. If we refund you, we also refund the corresponding share of the tax.

Except in orders with “Delivery in Cuba,” the price does not include shipping from Miami to Cuba or another country, which you arrange and pay for separately with ExpreSur. In orders with “Delivery in Cuba,” each product’s all-inclusive price adds the product price and the “Shipping and customs to Cuba” service, which is shown separately in the cart, in the summary before you pay and on your receipt; Florida sales tax is calculated only on the products, not on that service.

Prices may change at any time, but the price confirmed at payment is honored. If a price changes while you are paying, we show you the new price and charge nothing until you accept it. If a listed price has an obvious error, we may cancel that order and refund everything you paid.

6. Orders and payments

Your order is confirmed when the payment is approved: we show you the order number (for example, EXM-2026-000123) and email it to you. We check availability of each product at payment; if an item still sells out afterwards, we refund what you paid for it.

Card payments are processed by Square. Your card details go directly to Square; they never pass through our servers and we don’t store them. The charge appears on your card statement as EXPREMARKET. Each payment attempt has a unique key, so pressing “Pay” twice does not create two charges.

7. Coupons and store credit

One coupon can be used per order. Coupons discount the subtotal of the products they apply to, have their own validity and conditions (minimum purchase, uses, first purchase), have a maximum discount per order and can’t be exchanged for cash. The discount is always calculated by our system at payment.

Store credit is Expremarket credit we give you, for example, to resolve a problem with an order. It doesn’t expire, can’t be exchanged for cash and can’t be transferred. To use it, sign in to your account and check out with that account’s verified email. It is applied after the coupon, and any remaining amount is paid by card. If an order paid with store credit is canceled, the credit goes back to your account.

8. Cancellations

You can cancel your order at no cost during the first 60 minutes after payment. You do it yourself with the “Cancel order” button on your order page (in My account or through the link in your confirmation email), which shows you until what time you can do it. You can also email soporte@expremarket.com with your order number within that time. We refund the full amount, sales tax included: what you paid by card goes back to the same card, and what you paid with store credit comes back as store credit.

After those 60 minutes, your order has been placed and starts being prepared, and it can no longer be canceled, except in the delay cases described in the Replacement and refund policy.

9. Delivery and timing

We deliver all orders only to your ExpreSur locker in Miami. We don’t ship to any other address. Delivery is complete when your purchase reaches the Miami warehouse, is inspected, is placed in your locker and we notify you that it’s ready to ship with ExpreSur. From then on, ExpreSur’s terms govern what happens to it.

The estimated arrival date at your Miami locker is the one shown on each product and on your order. It depends on each product’s availability and processing and on transit to Miami, and it is an estimate, not a guaranteed deadline. If an order is delayed, we let you know and you can choose to wait or cancel the delayed items for a full refund. Details are on the Delivery and ExpreSur locker page.

Delivery from Miami to the final recipient is an ExpreSur service, with its own times and conditions.

10. Delivery in Cuba (all-inclusive)

Some products offer “Delivery in Cuba”: a single price that includes the product, ExpreSur shipping from Miami to the recipient’s home in any province of Cuba and Cuban customs duties. The recipient pays no shipping or customs on delivery. An order is either for your Miami locker or for delivery in Cuba, not both.

After paying, you choose the recipient in your ExpreSur account (full name with second last name, 11-digit Cuban ID card number, province, municipality, address and phone) and accept the declaration that it is a personal gift. If you can’t do it at that moment, you complete it later with the link in the email or from your order page; while the recipient is missing, your purchase waits at the Miami warehouse. You can change the recipient until ExpreSur creates the shipment.

When everything reaches the Miami warehouse and is inspected, ExpreSur creates the shipment to Cuba, which we have already paid for, and delivers it to the recipient’s address. Depending on the product, the shipment to Cuba goes by air, by sea, or you can choose between the two: each route has its own all-inclusive price and delivery time, set by ExpreSur. The route you choose is locked into your order, and all items for Cuba in one order travel by the same route. The estimated delivery date in Cuba is the one shown on the product for that route, and it is an estimate. Shipments to Cuba are only gifts for family and friends, for their personal use; ExpreSur performs its compliance checks on the sender (you) and the recipient and, if a review is needed, contacts you.

The Miami inspection and claims about the items work as in any other order and are resolved before your purchase leaves the Miami warehouse. If we cancel or refund items of an order with delivery in Cuba before they leave Miami, we also refund their share of the shipping and customs service. Delivery in Cuba is performed by ExpreSur under its terms.

11. Replacements and refunds

We don’t accept returns from Cuba or the final destination. That’s why we inspect every purchase in Miami and, if there’s a problem, we fix it with a free replacement, a refund or store credit, without you having to send anything back. Everything is explained in the Replacement and refund policy.

Any problem with the items must be reported and resolved before your purchase leaves the Miami warehouse, based on the inspection and the photos of the contents we send you. Once it leaves the warehouse for shipping with ExpreSur, no claims against the store for the items are accepted; anything that happens during that shipment or at customs is governed by ExpreSur’s terms.

12. Chargebacks

If you have a problem with an order, contact us first: we can almost always solve it faster than your bank. If you open a dispute or chargeback with your bank, we will send it the order information (payment record, notices we sent you, record of receipt in your locker and photos from the Miami inspection).

While a dispute is open, we may pause new orders from that account or email. If we already gave you a refund, a replacement or store credit for the same problem, we will tell the bank. Unfounded or repeated chargebacks may lead to the account being closed.

13. Prohibited uses

You may not use the store to: buy with another person’s cards or details without permission; give false information; buy for resale or in commercial quantities; abuse coupons (for example, with several accounts); use bots or software to copy the site or place automated orders; try to access other people’s accounts, the admin panel or our systems, or affect their security or operation; or buy for people or purposes prohibited by US sanctions or export laws.

14. Sanctions and export rules

We comply with US law, including the sanctions rules of the Office of Foreign Assets Control (OFAC) and the export rules of the Department of Commerce (BIS). We don’t sell to people or entities on US government sanctions lists or to anyone acting on their behalf.

A compliance check is done when your locker is created or linked. If a review is needed, the purchase is not completed and nothing is charged; ExpreSur will contact you. If a later review requires it, we may cancel an order and refund you.

Shipping from Miami to Cuba or another country is done by ExpreSur with its own controls: for example, the declaration that it’s a personal gift and the limits set by law. Some products may not be shippable to certain destinations. You are responsible for making sure what you ship complies with US rules and those of the destination country.

15. Intellectual property

The site, its texts, photos, design and the Expremarket brand are ours or used with permission. You may not copy them or use them commercially without our written authorization. Third-party brands shown on some products belong to their owners.

16. Warranties and liability

We sell each product as described on its page, and we protect you with the Miami inspection and the Replacement and refund policy. Beyond that, and to the extent permitted by law, we give no other warranties, express or implied.

To the extent permitted by law, our liability for any claim related to an order is limited to what you paid for the affected products, and we are not liable for indirect, special or consequential damages. We are not responsible for ExpreSur’s service from Miami (governed by its own terms) or for decisions of customs or authorities in the destination country. Nothing here limits rights that the law doesn’t allow you to waive.

17. Governing law and claims

These terms are governed by the laws of the State of Florida and applicable US federal law. Before starting any claim, email soporte@expremarket.com and give us 30 days to try to resolve it. If it isn’t resolved, the claim will be brought in the state or federal courts of Miami-Dade County, Florida, unless the law lets you use a small claims court in your county.

18. Changes to these terms

We may update these terms. Each new version is published on this page with its number and date. Each order is governed by the version in effect when it was paid, and we keep a record of which version you accepted.

19. Contact

Email us at soporte@expremarket.com. You can also send a letter to EXPRESUR LLC (Expremarket), 8852 SW 215 LN, Cutler Bay, FL 33189, USA.