Delete your account
You can delete your Expremarket account at any time, from the app or from the website. We ask for your password to confirm.
From the Expremarket app
- Open the app and sign in.
- Tap the Account tab, then Settings.
- Tap “Delete my account”, enter your password and confirm.
From expremarket.com
- Sign in at expremarket.com.
- Go to My account → Security.
- Tap “Delete my account”, enter your password and confirm.
What we delete
- Your name, email and phone number.
- Your billing addresses and your recipients in Cuba.
- Your favorites, saved cart and preferences.
- App notifications and your email offers subscription.
- Your access: nobody can sign in to that account again.
What we keep and why
- Orders you already paid for and their invoices, without your name or email, because the law requires us to keep sales and tax records.
- Payment and security records required by law and fraud prevention, for as long as the law requires.
You can't delete your account while you have an order in progress or unpaid affiliate commissions. Any store credit is lost when you delete your account.
Can't sign in or need help? Write to us from your account email and we'll delete it for you.